Booking rides, airport shuttles, or executive cars through our website or app requires you to be a registered user. With SAT, you can select your preferred vehicle type for a tailored travel experience. The estimated fare provided is based on the most efficient route and typical traffic conditions. However, your final fare may vary due to traffic, route changes, wait time, parking, or a return trip. See our Terms & Conditions and Policies pages for further details.
Once your booking is confirmed, your selected vehicle will be assigned, and you’ll receive a notification. A confirmation message with your journey details will also be sent via SMS and email.
You can view your past bookings in your SAT account for easy expense tracking, including business travel reports. You also have the option to delete all past bookings if needed.
SAT accepts credit card payments only for ride bookings. Paying through SAT ensures a secure, hassle-free experience, eliminating the need to negotiate fares with your driver. A credit card is required to confirm your booking, and charges will be processed at or before the time of travel (Full refunds available, see Terms and Conditions for further details).
Worried about credit card security? We understand. That’s why all payment information on our site is encrypted and protected with state-of-the-art SSL technology before being securely processed.
SAT is completely free and always will be. Creating an account allows us to collect basic details (name, mobile phone number, and email) to process your booking efficiently. Once your booking is confirmed, you’ll receive notifications via SMS and email, and your driver will use this information to identify you at pickup.
Having an account also makes future bookings easier by saving your details, so you won’t have to re-enter them each time. You’ll be able to modify bookings, cancel with ease, request refunds, and more.
You can deactivate your SAT account anytime, hassle-free and with no obligation.
To create or manage your SAT account, log in here.
If you’ve lost an item, please contact SAT directly. You can find our contact information in your reservation confirmation email, which includes our business name and phone number. To assist you better, we’ll ask for a detailed description of the lost item.
We’re happy to help—reach out anytime!
If your pick-up is from a residence or business, your car will be there at your requested pick-up date and time.
If your pick-up is from the airport, please collect your bags from baggage claim and walk right out to the curb. The door you will walk out from has a number on it—please call us with that door number, and the car will pick you up within a few minutes.
If you have scheduled baggage claim pick-up, your driver/greeter will meet you at the arrival terminal with a sign displaying your name.
All online reservations must be made at least 24 hours in advance of your pick-up date and time. For same-day service, while not guaranteed, please call +1 (206) 926-9262, and we will do our best to accommodate your request by finding an available driver. If you need to make any changes or have any questions, please feel free to call Seattle Airport Shuttle +1 (206) 926-9262 or log in to your account.
We strive to maintain communication with passengers and drivers regarding delays. However, if your driver doesn't arrive on time and didn't notify you of any delays, please contact SAT at+1 (206) 926-9262 to check the status of your ride and new estimated arrival time.
If you're traveling from the airport, your driver will track your flight using the details provided at booking. Our experienced drivers monitor real-time flight updates and adjust for early arrivals or delays, ensuring they pick you up right on time.
If your flight is canceled and you can’t make your scheduled pickup, please call us to reschedule or cancel your reservation, or log in to your SAT account. Terms and conditions apply—please refer to our Terms and Conditions and Policies pages for details.
To cancel a booking:
1. Log in to your SAT Account
2. Click on the Dashboard tab on the top-right corner of the page
3. Go to the My Booking History
4. Select the booking you want to Cancel
5. On the right hit the Cancel button.
There are different options during your booking such as choosing a preferred vehicle, adding a child seat, adding a meet and greet service, choosing a return trip (if you want the driver to return you to your pick up location), and paying with one of your saved credit card details.
At SAT we strive to give you the best service possible. Please feel free to rate your experience with us; we appreciate all of our customers!
You can also like our https://www.facebook.com/seattleairporttransportation/ page or follow us on https://twitter.com/Seairprtransprt to grow with us and get updates on our progress and expansion or leave some awesome feedback on yelp or Google about SAT .
Once you have successfully booked a ride, all booking information is transmitted based on the submitted information using data communication between SAT and the Driver. A driver is then assigned for Pick up.
We carefully evaluate lead times and estimated arrival times before approving trips to ensure reliability. All of our drivers are highly experienced, with a strong track record of punctual pickups. This same reliability is what we guarantee to our customers. If you have a reservation booking number, your trip is confirmed. Your reservation details have been emailed to you—please check your junk or spam folder if you don’t see them. If you still can’t find the email, feel free to call or email us, and we’ll be happy to resend it. We’re also excited to announce that our new app, launching this summer, will make communication between you, your driver, and dispatch even easier. Stay tuned! Let us know if there’s anything else we can assist you with.
To check the status of a booking, log in to your SAT Account, and then go to the Bookings menu. Your current/latest booking is always the first one on the list with the latest update. You can also check the email you used to sign up for your reservation confirmation. If you do not see it, please check your junk/spam folder. If you still do not see it, feel free to call us anytime at +1 (206) 926-9262, and someone will be happy to help you locate it or resend it to you.
We take all reported issues seriously and address them promptly. If you have any concerns or suggestions to help improve our service or training procedures, please feel free to contact us. We value your feedback and are committed to providing you with the best possible experience!
If you prefer to speak with us directly, feel free to call us at +1 (206) 926-9262.
To file a report through your account:
Your driver will only need your reservation number to identify you during pick-up. You can find this number in the booking confirmation email and SMS that we send after your booking is confirmed.
Here are a few options for showing the driver your reservation number:
To view your past trips/bookings, log in to your SAT Account, go to the My Account tab and go to My Booking History. On the list of bookings you can search for a specific booking and get a detailed view of the trip.
To make changes on a current confirmed booking (such as pick up time, pick up/drop off destination, route, etc.) you need to log in to your SAT Account or contact us directly to inform us about the changes you would like to make on the booking. (Note, additional fees may be required, see Terms and Conditions and Policies page for further details.)
You can find our contact information on our website or your emailed reservation confirmation. Check your junk/spam folder if you cannot locate it in your inbox.
Please keep in mind that canceling a booking may result in a cancellation fee. To learn more about SAT's Refund and Cancellation Policy, please click the link below:
SAT Refund and Cancellation Policy
To cancel a booking, please call the phone number in your reservation confirmation email or log in to your SAT account and follow the steps below:
1. Log in to your SAT Account
2. Click on My Dashboard at the top of the page
3. Go to My Booking History
4. Select the booking you want to cancel
5. In the Options dropdown menu, select either Cancel or Re-Book
For more details, please refer to our Terms and Conditions and Policies pages.
